Camper and Nicholsons
English

C&NI Crew Division receives great feedback from happy yachting job seekers

10th Jun 2015

The C&NI Crew Division have recently been surveying crew to gain insights into their service and what, if anything, can be improved to give crew the best possible assistance in their quest to find their next great job.

With more than 200 respondents the results have been extremely positive. Here’s a roundup of the findings by Sarah Laty, our Interior crew placement specialist.

We know how many crew agencies are out there, and if you are registered with several that means a lot of complicated registrations, files to upload, and agents to visit. Here at Camper & Nicholsons we are always trying to improve our service because at the end of the day, you are the key to our business.

With this in mind we have recently been conducting an anonymous post-interview survey to see what you think of us and the way we work. If you have been in to see us in the past few months you should have received a follow up email from our lovely assistant, Rebecca, asking you to share your thoughts.

We thank you all for participating in our study and we have been sincerely overwhelmed by your positive feedback. We strive to be above all professional, but also friendly and approachable, and we want you to feel comfortable trusting us with your job search, but also coming to us if you have a problem.

Seventy percent of respondents described us as “nice and professional” while the other 30 percent said we were “so nice you didn’t want to leave!” You have reassured us that we answer your questions thoroughly and even manage to teach you things you didn’t already know. And 100 percent of our survey respondents said they would definitely recommend us. For that we thank you!

Here are just a few of the kind remarks we received:

"Thanks Debbie and all your staff for your hearty welcome, your office is filled with nice and warm atmosphere and energy, I’ll be happy to visit you again."

"I would like to thank you for being the most welcoming agency I have dealt with in my time here in Antibes."

"Honestly, your team was the kindest agency I have been to yet and I have been in the industry two years. The receptionist was amazingly friendly as was the crew agent who helped me. Both made me feel instantly comfortable and at ease. Great job!"

"I wanted to thank you for being an amazing agent. I guess sometimes it must be rather stressful and busy but you always seemed to have the time and a smile. It made me happy to come back to visit you again and I will be coming to visit you next time I am around France and hunting for a job :)"

In addition to the praise, many people commented on our database and registration process and described it as confusing and outdated and in need of a face lift. We would like to let everyone know that we are in the process of creating a new platform and as we design it, we will keep you in mind and take all of your comments into consideration.

Please continue to give us your feedback, whether negative or positive, and we will continue working our hardest to put you on a great yacht. Meanwhile to the multitude of crew we have already placed so far this year, we wish you all the very best for a wonderful season ahead!

Please don’t hesitate to contact Debbie, Sarah, and Carly at our Crew Placement Division in Antibes; they are always happy to help.

by Camper Nicholsons

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Honestly, your team was the kindest agency I have been to yet and I have been in the industry two years. The receptionist was amazingly friendly as was the crew agent who helped me.