Crew Coach Programme – Update
Excellence has always been a byword for service aboard superyachts, but in an effort to further enhance both individual expertise and team effort on its yachts, Camper & Nicholsons recently partnered with a company called the Crew Coach.
A first for the yachting industry, this exclusive alliance sees Alison Rentoul, a professional development coach, working alongside Camper & Nicholsons crews. Rentoul has created a series of bespoke, professional development projects to provide crew members with the skills and support they need to exceed the highest standards of service excellence. Sacha Williams, Director of Charter Marketing Europe comments, “Recognising the essential role professional crew play in facilitating the ultimate satisfaction of yacht owners and guests, this innovative move provides our charter crew with the support and skills they need, to meet and exceed the highest possible standards of performance excellence expected by our clients.”
Given Camper & Nicholsons long-established history of providing clients with exceptional service, knowledge and competence, this venture promises to raise the bar for chartering standards worldwide with a focus on developing and retaining quality personnel onboard Camper & Nicholsons charter fleet.
This initiative will not only benefit yacht owners and guests looking for a cruise where their every need is catered for, but crew themselves, giving them every incentive to further their skills and careers. Williams believes that on a broader scale, this venture will also enhance overall crew longevity and professionalism across the industry, by seeking to create proficient and enjoyable working environments where crew are inspired to build healthy, rewarding and successful long-term careers.
The Camper & Nicholsons Crew Coach initiative was launched in December 2012 during the Antigua Yacht Show where a day of seminars were attended by many of the captains, chief officers and chief stewardesses of Camper & Nicholsons’ charter yachts. January saw a number of training days and seminars hosted in Monaco, which again were well attended by superyacht personnel. The alliance will continue throughout 2013 with seminars and other crew coaching initiatives available for the Camper & Nicholsons fleet.