Camper and Nicholsons
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MYBA and the PYA team up to present an interior training program awareness day in Antibes

9th Mar 2015

As part of their new alliance, MYBA recently sponsored the PYA’s demonstration and discussion day at the Royal Hotel in Antibes in February to promote awareness of the GUEST (Guidelines for Unified Excellence in Service Training) interior career path program.

The PYA created the GUEST accredited interior course program for training providers after recognizing that there was no clear, standardised training courses and career progression for the interior department on luxury yachts. After extensive research and discussions with worldwide crew and training providers, the GUEST career path strategy and accompanying course curriculums were developed and are now being hailed as a great way to measure the quality of training being offered for interior crew.

While GUEST training is not compulsory, unlike deck and engineering certifications which are mandatory, it is hoped that the wider yachting industry will soon embrace and endorse this certified career pathway for interior crew as a similar way of measuring and ensuring a crew member’s competency as they progress in their career. In order for this to happen, the industry needs to know about and promote the adoption of this training as a baseline standard for interior crew.

Given that this is still a new concept for the yachting industry, the MYBA sponsored PYA GUEST awareness day was conceived following a suggestion from Senior C&NI Charter Broker and MYBA board member Barbara Dawson, who felt brokers could also gain a lot from learning more about the standards of interior training, as it would help them identify and recommend superior yachts on the basis of the service provided.

Key crew agents and top yacht brokers from the industry’s largest companies were invited and came along to learn more about the GUEST program from some of the industry’s top training providers. Among the participants from Camper & Nicholsons were Senior Charter Broker Sussie Kidd, Charter Broker Vanessa Morlot, Crew Placement Division’s Interior Crew specialist, Sarah Laty and Alison Rentoul, the private Crew Coach to our managed and charter fleets.

According to Charter Broker Sussie Kidd, promotion of the GUEST courses will benefit crew, brokers and their clients. “I think it should be essential that any steward or stewardess should have their basic certification. I will most certainly be asking captains and chief stews how many of their crew are certified or under training. Captains and chief stews could only benefit by having crew undertake this training and certainly from a broker’s point-of-view, we could be assured of good quality service from any crew that had undertaken these courses.”

Vanessa Morlot agreed that the GUEST courses will be of real benefit to career progression in the yachting industry. “I think any crew looking for a job would benefit from undertaking one of the courses supported by the PYA, and give them a significant advantage. More experienced crew, who would like to improve and climb up the ladder and obtain a senior position, would also be interested to take the more advanced courses.”

Meanwhile, Sarah Laty of the C&NI Crew Division highlighted just how important interior training is becoming in a yachting career. “As a crew agent, I am asked all the time if certain courses are worth taking and if they will help crew find a job faster. Until now, when it came to the interior, this was a very grey area. After spending the day learning about the GUEST program, I know which courses to confidently recommend, and I know that they will absolutely benefit the crew member and industry as well.”

For the C&NI Crew Coach, Alison Rentoul, who specialises in crew career guidance and leadership training, the GUEST program provides the vital career path trajectory and formal recognition that the Interior department has previously lacked. “GUEST gives interior training a unified standard that is in accordance with the highest levels of service our interior crew are expected to provide for owners and guests enjoying the uppermost echelons of luxury travel experiences. It also gives interior crew recognition for their competency and allows us to develop greater consistency in job roles and remuneration for different interior career levels. Lastly it gives crew transferable qualifications and skills that can take them beyond yachting if they decide to move on. In short it gives crew essential top level skills that can only benefit our guests and owners and industry as a whole.”

Camper & Nicholsons are strong supporters of professional development and training for yacht crew and provide a complimentary executive level private leadership coaching package valued at over €7,000 to each Captain in our C&NI managed and charter fleets.

For more information about our crew coach and crew development program please click here.

by Camper Nicholsons

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While GUEST training is not compulsory, unlike deck and engineering certifications which are mandatory, it is hoped that the wider yachting industry will soon embrace and endorse this certified career pathway for interior crew as a similar way of measuring and ensuring a crew member’s competency as they progress in their career.